Shipping Policy

We strive to deliver products purchased from 9shines label in excellent condition and in the fastest time possible. For all the purchases made under Express Shipping mode, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99.00(including GST) will be applicable to all orders under Cash on Delivery (COD) mode.

We dispatch the order within 12 Hours from the order time, except on Holidays and on Sundays.

If you wish to receive the order within 24 hours or 48 hours, we can ship via AIR, or via Dunzo or Any Similar Service provider. (If within Bangalore city), but the charges will be borne by the customer on actual basis.**For Bangalore Customers , We strive to deliver the order within 24 Hours. This is applicable for PREPAID ORDERS only.

If you cancel a prepaid order before shipping, you will receive a refund to your original payment source within 24 to 48 hours. For Cash on Delivery (COD) orders, no additional charges will apply.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

**24-Hour Delivery in Metro Cities is subject to certain conditions:

1. Serviceable Pincode: Delivery is dependent on the availability of delivery services in the specified area.
2.Unforeseen Weather Conditions: Delivery may be affected by unexpected weather conditions that could hinder transportation and logistics.
3.Order Placement Time: Orders placed on Saturdays after 12 pm are typically dispatched on Mondays due to Sunday being a designated weekly off day.

Please note that these conditions may vary based on the specific policies of the delivery service and the local circumstances.

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

9shines label uses third party courier services for logistics of orders’ parcels. These courier companies work independently and 9shines label does not have any direct control over working or policies of the courier companies.  In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, 9shines label shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. 9shines label will share Proof of Delivery (POD) with the customer after receiving it from the courier company, this process can take up to 15 working days. Requesting you to kindly be patient. 

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, 9shines label can ONLY assist the customer in raising the concern with the concerned courier company. 9shines label would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.

INTERNATIONAL SHIPPING

9shines label ships across the globe. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

Shipping charge for international orders depends on the ordered product(s) and location of the delivery address. Kindly send us a screenshot of your shopping cart with the products you want to purchase along with your complete address, contact details and pin code. After which we will share the shipping cost and then you can place the order. 

It will be reflected on the checkout page once you input your complete delivery address on the checkout page.

Important: As you add more products in your order, shipping cost per product decreases drastically.

Note: For international orders, Custom charges may be levied at the port of entry which needs to be fulfilled by the customer. These charges are calculated by the custom/relevant department of the importing country.