Frequently asked questions
Everything you need to know about rewards
You earn 1 point for every ₹100 spent. You also earn bonus points for signing up (25), your first order (15), birthdays (50), referring friends (100), following us on Instagram (10), and writing a review (20).
At checkout, you'll see the option to apply your points. 100 points = ₹100 off. A minimum of 100 points is required to redeem. Points are applied as a discount on your order total.
Expiry depends on your tier — Rozana: 90 days, Noor & Raatrani: 180 days, Chandni: 365 days. Points reset from your last activity date, so staying active keeps them alive.
Tiers are based on your lifetime points balance. Once you reach a tier threshold (Rozana: 10, Noor: 50, Raatrani: 100, Chandni: 500), you stay there — tiers never drop.
Chandni is our premium tier, offering 2x rewards, a 5% discount on all orders, redeem up to ₹250, and 365-day point validity. Join instantly for ₹899/year or earn your way there with 500 points.
Points can be used alongside most promotions, but cannot be combined with other coupon codes. Chandni members enjoy their 5% discount automatically on all eligible orders.