Exchange Policy

Exchange Policy

How do I exchange a product?
Exchanges are accepted within 7 days from the date of delivery.

🚨 Important: Exchange is not applicable for products purchased under sale or international orders.

Steps to Initiate an Exchange:

  1. Visit www.9shineslabel.com
  2. Go to Get Help β†’ Exchange
  3. Submit your request via Exchange Portal

Exchange Process Timeline:

  • Reverse Pickup: 3-7 days
  • Warehouse Arrival: 10-15 days
  • Quality Check (QC): Once passed, exchange will be initiated

πŸ”Ή Please ensure the original product tag and packaging are intact when returning the product.

πŸ“Œ The above timelines are the maximum time taken for the exchange process to be completed.

Products Not Eligible for Exchange:

❌ Items without original packaging
❌ Worn or washed items
❌ Customized products (e.g., size, length adjustments)
❌ Products listed under the Sale section

Refund for Price Differences

If the exchanged product has a price difference:

  • The remaining amount will be processed as a gift card within 5-7 working days after receiving and verifying the product in our warehouse.

For Assistance:

πŸ“ž Call/WhatsApp: +91 7483652730
πŸ•™ Timings: 10:00 AM - 6:00 PM IST (Monday-Saturday)
πŸ“§ Email: support@9shineslabel.com